User Data Deletion

How to Delete Your Data

Scale Montage allows you to delete your data in several ways. We commit to processing any deletion request within a maximum of 30 days.

1. Disconnect a Social Media Account

To delete data associated with a specific social media account:

1. Log in to your Scale Montage account
2. Go to the Social Accounts page
3. Click the Disconnect button next to the relevant account

This action immediately deletes:

• Encrypted OAuth access tokens associated with the account
• Metrics and analytics collected for this account
• Unpublished scheduled posts for this account

2. Delete Your Scale Montage Account

To request complete deletion of your account and all associated data, send an email to contact@scalemontage.com with the subject "Account Deletion".

Complete deletion includes:

• Your user account and personal information
• All videos uploaded to the platform
• All social media connections and their tokens
• Publication and scheduling history
• All associated analytics data
• Collected comments and sentiment data

Deletion is completed within a maximum of 30 days of receiving your request. A confirmation email will be sent once the deletion is complete.

3. Revocation from a Third-Party Platform

If you revoke Scale Montage's access directly from a third-party platform's settings, we automatically delete the associated data upon receiving the notification:

4. Data We Cannot Delete

Please note that deleting your data on Scale Montage does not affect:

• Content already published on third-party platforms (TikTok, Instagram, YouTube, Facebook) — this content remains on those platforms and must be deleted directly there
• Data retained by the third-party platforms themselves
• Data we are legally required to retain (billing data, security logs)

5. Contact

For any questions about data deletion, contact us at contact@scalemontage.com.

Under the GDPR, you also have the right to lodge a complaint with the CNIL (French Data Protection Authority).